The top executives for your organization have implemented a strategic initiative of increasing patient satisfaction. As a team leader you will need to implement objectives and goals for your team according to the strategic initiative of increasing patient satisfaction. Discuss the following:
- Objectives and goals for your team.
- How you will communicate your goals to your team. Explain how you will communicate how your team goals fit the bigger picture of the organizational goal.
- How you know that your team is meeting these goals. Include how you will track your team’s goals.
- How you will celebrate or redirect your team according to goals.
Organization Development and Change
Cumming, T. G., & Worley, C. G. (2015). Organization development and change (10th ed.). Boston, MA: Cengage Learning. ISBN-13: 9788131531679.
Expert Solution Preview
As a team leader in charge of increasing patient satisfaction, it is essential to establish clear objectives and goals for the team. Effective communication is vital in ensuring that the team understands these goals and how they contribute to the overall organizational objective. Tracking and monitoring performance are necessary to ensure that the team is meeting these goals. Finally, celebrating achievements or redirecting efforts as necessary will help to keep the team motivated and focused on the established goals.
Objectives and goals for the team:
The objectives for the team will be centered around improving patient satisfaction. These may include reducing waiting times, enhancing communication with patients, improving the quality of care, and increasing patient involvement in decision-making. The goals set for the team will be specific, measurable, achievable, relevant, and time-bound (SMART) to ensure clear direction and focus.
Communicating team goals:
To effectively communicate the goals to the team, I will hold regular team meetings where I will emphasize the importance of increasing patient satisfaction and explain how each team member’s role contributes to this objective. I will provide clear and concise information on the specific goals, ensuring that the team understands the relevance of their work in achieving the bigger picture of the organizational goal. Additionally, I will utilize various communication channels, such as emails, memos, and notice boards, to reinforce the team goals and their alignment with the overall organizational objective.
Tracking team goals:
To monitor the team’s progress towards meeting the established goals, I will implement a tracking system. This system will involve setting key performance indicators (KPIs) that align with each goal. Regular data collection and analysis will be conducted to measure the team’s performance against these KPIs. This tracking system will offer real-time feedback on the team’s progress, enabling timely interventions if goals are not being met. It will also provide valuable insights for continuous improvement and the identification of potential barriers to achieving the objectives.
Celebrating or redirecting the team according to goals:
Celebrating the team’s achievements is vital to maintain motivation and foster a positive work environment. When goals are met or surpassed, I will publicly recognize and reward the team’s efforts. This recognition can be in the form of verbal praise, certificates of achievement, or small incentives. However, if the team is not meeting their goals, it will be necessary to redirect their efforts. In such cases, I will assess the reasons for the shortfall and identify potential solutions. This may involve reevaluating strategies, providing additional training or resources, or adjusting goals if necessary. Feedback and coaching sessions will be conducted to address any performance gaps and ensure that the team remains focused and motivated towards achieving the goals.
Overall, effective goal setting, communication, tracking, and celebrating or redirecting efforts are crucial aspects of leading a team towards increasing patient satisfaction. By consistently evaluating the team’s performance and providing feedback, we can continuously improve and meet the strategic objective of enhancing the overall patient experience.